Archive for January, 2007

in Publishers, Direct Media Exchange

Saving Time With RMX Direct

Thursday, January 18th, 2007
By Vince Panero
January 18th, 2007

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Got time?

“…because of RMX, I am now able to make better use of my time, it’s allowing me to actually have multiple ad networks running while I spend my time building onto the site itself.”

–Valerie Burgess, Profile Jewels.net, ‘Featured Publisher’ #4

How much is your next hour worth? Or this next minute that’s happening as you read this?

“…the convenience of only having to manage one relationship (and one set of ad tags)…”

–Steve Jenkins,Cheatcodes.com, ‘Featured Publisher’ #2

Whatever you calculate it to be, it’s expensive.

This becomes painfully obvious when (more…)

in API

A Change for the Better: A brief update for all of our API faithful

Thursday, January 18th, 2007
By Max Grigorev
January 18th, 2007

We have decided to change the way we handle your API questions so we can respond to you more efficiently. You should no longer directly email any of your Right Media contacts with API questions. Instead, please send them to api@rmxsupport.com. Our API team will be monitoring the queue at all times.

This change will allow us to track your requests in a consistent manner and provide you with a ticket id to follow your question or bug report to its conclusion. If you feel that your issue is extremely time sensitive, by all means CC your RM contact, but it should no longer be necessary.

Now for the the specifics:

We have set down a few ground rules.

  • Please limit the number of employees submitting tickets whenever possible. Having a single point of contact at your company will allow us to provide consistent support.
  • When opening a trouble ticket, please include as much information as you can. A few minutes of extra research and documentation put in on the front end will prevent our engineers from sending the always irritating “Have you tried this” email.
  • Always read the documentation first.
  • If your issue is extremely urgent, please make sure that you state that in the subject of the email. [URGENT] would work nicely.

Target Response Times:

We will do everything in our power to hit these metrics:

  • 24 business hour initial response time: Our agents will be checking in over the weekend and in most cases we eclipse this number.
  • 2 Day resolution time: Once we have received all of the required information, we will strive to have the issue identified and resolved within two business days. In the case where a release is required, it may take several more days until the patch can be tested and pushed into production.

Thank you for helping us to make our service better!

Max, head of API Support Team.

in Publishers, Direct Media Exchange

Featured Publisher #6: BigRradio.com

Friday, January 12th, 2007
By Vince Panero
January 12th, 2007

Who doesn’t listen to music? Besides the ubiquitous MP3 players we see dangling from people, a substantial amount of individuals get their audio fix from online radio stations: many choices and styles of music, and just a click a way. Richard White is the CEO of one of them, BigRradio.com. He is our new Featured Publisher.

VP: How did you get interested in web publishing originally? What were those early days like for you?

Richard White: Web publishing started with me in 2001. My first site I built was The Edge FM. The most challenging thing back then was coming up with ways to make our site self-supporting. The only source of revenue back then for ‘Internet Radio’ was Banner Ads. Placement of the ads (in the fold) was crucial. One bad day could mean serious financial issues.

VP: Can you tell us about your internet radio-focused website? Having this focus, are there any particular issues exclusive to your site that you had to overcome to make the advertising model work?

Richard White: When we created Big R Radio in 2003 there were huge obstacles to overcome. Numerous issues arise when you have several internet radio stations streaming from one site; millions of people hitting your site all at one time, data bases frying, servers dying, and bandwidth usage out of control. Placing our banner ads properly and adjusting and readjusting until we figured out what works the best for us was and is well worth time spent. (Even though I complain about it ;) ).

Banner advertising is the consistent revenue maker for Big R Radio and our other sites. It’s dependable and they pay well. With other forms of advertising coming into the internet radio world as of last year, audio ads and banner ads are very complimentary with each other. And technology allows us to synchronize the two at the same time.

VP: Why did you start using RMX Direct as your ad network management system of choice?

Richard White: I was referred to RMX from a business partner of mine 6 months ago; we were looking for a more efficient way to manage all the different banner ad companies we were working with. Managing multiple sites, with multiple advertisers is quite the task.

VP: What statistical changes have you seen since you started using it? For example, have your eCPM and revenue increased?

Richard White: Since we started with RMX we have seen a consistent eCPM and of course our revenue has increased. The best thing about RMX is working with the many different advertising companies all in one site. It’s great. The other thing I think is great is the support from RMX. I haven’t used the forums much–that being said, I have browsed the forums and notice RMX replies quickly with professional answers. This is impressive and useful. Of course seeing all the banner ad companies compete for my impressions is something I have wanted to see for a long time!

VP: Do you have any final thoughts, tips or tricks that you think others using the exchange might find useful?

Richard White: I would suggest working with your RMX representative to fully utilize and learn the RMX system. It can be overwhelming at first, and you need to get it dialed in before seeing any dramatic results.

VP: Thanks for being part of RMX Direct, Richard!

in Publishers, Direct Media Exchange

RMX Direct NW Roadshow, Day 3- Bothell, WA

Friday, January 12th, 2007
By Vince Panero
January 12th, 2007

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Ice.

Roads were icy Thursday morning–it was to the point where Rick (our next interviewee) emailed us and asked us if were really up to the drive: “No one’s on the roads up here”. But there was NO way we were going to miss this interview–we all knew it was going to be special. And it was. (more…)

in Publishers, Direct Media Exchange

RMX Direct NW Roadshow, Day 2-Maple Valley, WA

Thursday, January 11th, 2007
By Vince Panero
January 11th, 2007

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Chills.

Snow, temperatures under 32 degrees…and running your hand over a cherry red Ferrari F40.

That’s how I’ll start off this post about our second day of video shooting in the Northwest of the United States. This was the second day of our NW Roadshow.

We met Steve Jenkins of CheatCodes.com today (he’s in the orange RMX Direct t-shirt, Cam’s in the black vest). He was our third ‘Featured Publisher’, and had been very active on the the RMX Direct forums from the very beginning. (more…)